Refund & Returns Policy

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1. Time – You have 7 days after receiving your item to contact us.
2.  Method of refund – Your refund will be processed to the same payment method as you originally used.
3.  Product condition – The item must be new in box/unopened/like new in order to return?
4. Refund contact info –
   • By phone: (+353) 1 466 3005
   • or by email at sales@greengrocersdaughter.com
5. Charges – Please ensure all items are undamaged and in a like new condition with original packaging.

Unwanted, unsuitable or faulty goods can be returned to greengrocersdaughter.com by the customer or gift recipient and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods

Unwanted, unsuitable or faulty goods can be returned to greengrocersdaughter.com and we aim to make this process as simple as possible.

1. Ensure all items are undamaged and in a like new condition with original packaging
2. Contact us within 7 days after receiving your item
   1. By phone: (+353) 1 466 3005
   2. or by email at sales@greengrocersdaughter.com

3. Return your items in their original packaging to the following address:

   The Greengrocer’s Daughter Returns

   Unit 3, 2050 Orchard Ave.

   CityWest Business Park

   Co. Dublin

4. We recommend you return your item using a delivery company with a tracking service to be absolutely sure the items arrive back to our returns section.
5. Once received, refunds will be made within 5 working days of receipt of the returned goods.
6. You will be refunded to the payment card used at purchase and you will then receive confirmation of this by email.

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), perishable goods (including food hamper items) or customised goods made according to custom specifications (i.e. personalised gifts) may not be returned.

Faulty Goods

• Faulty goods may be returned to us within 30 days of receipt
• Prior to returning the item, please contact us
  • By phone: (+353) 1 466 3005
  • or by email at sales@greengrocersdaughter.com

to arrange return and to ensure the item is accurately tracked.

• Return your items in their original packaging to the following address:

  The Greengrocer’s Daughter Returns

  Unit 3, 2050 Orchard Ave.

  CityWest Business Park

  Co. Dublin

• Refunds will be processed within 5 working days of receipt of the returned items.
• You will be refunded to the payment card used at purchase and you will then receive confirmation of this by email.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights

For more information about your Rights online, see the Competition and Consumer Protection Commission’s website here: http://www.consumerhelp.ie/your-rights-online

Order Cancellation

• Hampers may only be cancelled up to 7 days prior to the delivery date as the order may already be dispatched. For bulk orders, cancellation may be made up to 14 days prior to delivery date. Deposits are non-refundable.
• Due to the nature of our business, we must charge the full cost of any order that is not cancelled within the required time.
• If you wish to cancel an Order in accordance with the  timelines outlined above, you must contact sales@greengrocersdaughter.com in writing and confirm  your order number as set out on your order at the time of placement .

Prices, Payments and Offers

• Prices are subject to VAT at applicable rates.
• You will be notified of any applicable service fee (Service Fees) and taxes prior to purchase on the checkout page on our Application Form.
• No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. 
• If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Order at the original price or cancelling the Order without charge and with a full refund of any money already paid.
• The total price of your Item(s) will be set out on the checkout page on our order form, including the prices of all items and Delivery and applicable Service Fees and taxes.
• Payment for all Items and deliveries must be made at the time of placing the online order.
• Where requested you can make an application to be billed for the goods and services post event, but this will only be accepted after a credit application has been completed and the customer has received authorisation for post event billing

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